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The car in question was rarely driven and never even reached the first dealer free initial service mileage requirements, so I expected to get the full refund, however I was told it's prorated based on time not use of the product, so I agreed to the "prorated" refund of a product never used. To date I have yet to receive a refund. Buyers beware of this prepaid maintenance plan if you remotely think you'll trade the car prior to the plan's full use.
We bought Infiniti just last year and went to get yearly service done. I was told over the phone that we will get car back after service in 3 hours and they will provide us courtesy car for that time. We dropped car at pm and was expecting to get it by pm.
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When we went there, they didn't give us any courtesy car but offered us shuttle ride to a nearby shopping center. We were ok with that and opted for shuttle. When we came back from the shopping center the car was not ready. We asked them, they said it is just due for washing and will be done soon.
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We waited half an hr more and by that time it was pm. At that time, they told us that they guy who is supposed to wash our car is out to drop someone. They had no idea when the guy will return and wash our car. We had another activity to take care after that and regretfully we had to pick up our car unwashed. They were not punctual with their commitment. If they offer shuttle service to the customers, that should not be at the cost of service. We are very disappointed by this behavior of such a reputable car company.
Although my wife's Infinity is 8 years old it only has 40, miles and was always garaged. Not left out in the Florida Sun except for short shopping trips. The problem is the vinyl on the dash is starting to crack in 6 places. Asked about replacement at the dealer and was told over dollars.
I am going to buy a new car next year but it will not be an Infinity. I have never heard of this problem until checking on this web site. For more information about reviews on ConsumerAffairs. I leased an Infinity Q50 Sport model in Although the Q50 went through brakes every 13, miles and had premature tire wear noted problem with Q50 Sport Model , we enjoyed the vehicle for the most part.
If you do not want to pay for multiple brake jobs and a set s of tires prematurely, then this vehicle is not for you.
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Within a 14 day period, they sent us THREE notices for payment and then told us that we were in violation of the lease agreement! Even after paying early each of the 39 months of the lease, they treated us like deadbeats on the last payment because they set the payment due date EIGHT days after we received it. I sent in the payment in a timely manner before net 30 and then sent a summary to the President of the North America division of Nissan and asked him to forward said complaint to Executives with IFS.
If you want to be treated poorly at lease end with a prefect payment history, then Infinity Financial Services is the financial institution for you. We were going to buy an Infinity for our daughter's 16th birthday but, after being treated so poorly at lease end, we have decided to buy another brand with a better financial institution attached to their brand. Last year I purchased a one owner G35 with 35k miles on it in Jacksonville Florida.
Bob Moore INFINITI
The original owner kept all maintenance up to date and took it to the dealership they purchased it from. I have babied the car, always park in the shade and always use a sun visor. After one month of owning the car, the dash started cracking around the air vents and near the radio. I have also noticed the dash is lifting on some corners around the hood over the instrument cluster. I immediately reached out to the Infiniti dealership it was originally purchased but was told there was no recall or anything they could do unless I wanted to pay out of pocket.
I have read in several forums that this has been an issue with the G35's.
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I also read there was class action lawsuit filed for Florida but owners had to have submitted their claim in I hoping there is some kind of assistance in this matter. It is very disappointing that a luxury brand, Infiniti would not stand by their product with a known defect. The stereo and climate control not working. My Infiniti G35 has issue with Radio and Climate control. I have read that Infiniti had a recall for this repair. After calling and checking with dealer found out my car was not covered since it was manufacture in Dec. The cars are covered until August Nissan needs to own this problem and fix it.
Infiniti Financial Services input my data incorrectly from the dealership lease, resulting in not billing my company it is a company car but in my name , and a subsequent car repossession. They did not email, mail, call the billing address, or the dealership, but claim they called my cell phone which I did not receive. It is now on my credit report ruining my credit score.
It was clearly their fault and they are still refusing to expunge the repossession from my credit report. Everyone that I was in contact with throughout the process has been completely incompetent, unprofessional, and combative. I own a Infiniti Q50 and have been having persistence and regular issues with its two dashboard interface screens.
I have the Infiniti warranty and have taken the car for repair multiple times, contacted the Infiniti Consumer Affairs and tried to come to some sort of resolution or a buy back offer, but have been unsuccessful. I have been a long time loyal Infiniti customer since I currently own two Infiniti cars and have owned 4 infiniti vehicles so far.
Thanks, Joe. Read at DealerRater. Typically car buying can be a hassle!! One of the BEST in the business hands down!!!!!!
Service was friendly, professional, very helpful, great deals and tasteful snacks. I'd recommend everyone to this dealership. Thank you Mr. Harris and Lisa for your services, I'm am very pleased.
From first click to driving off the lot every part of the experience was positive. From corresponding with Gary to the drive with Rishi, I was completely happy with everything. Gary was very helpful in buying a new qx50 he was very responsive and answered all of my questions Clearly and made it very easy. We look forward to seeing you soon. Open Today!